Company:Warranties (SLA)

Fine print leads to big problems. The following warranties form part of our generic services contract. We prefer plain language that everyone can understand, and no fine print.

Warranty on contracted bandwidth. 100% guaranteed, since ACK STORM does not aggregate the bandwidths of different clients.
Service delivery warranty: If a contracted service is not delivered on the promised date, you have a right to compensation.
Electrical supply warranty. For power outages that exceed 30 minutes per month
Network availability warranty. 99.9% connectivity available through your equipment's network card
Incident resolution warranty for network services. Resolution in less than 4 hours for ACK STORM or Datacenter internal equipment, and 8 hours for external equipment
ACK STORM server and service availability warranty. We guarantee 99.5% availability of all ACK STORM equipment and services (DNS, electrical current, etc.)
Incident resolution warranty on client equipment. Beginning of incident resolution in less than 60 minutes Monday through Friday, and in less than 3 hours on holidays

Refer to the terms and conditions or obtain further information from our customer supportdepartment.

Managed hosting

Perform outsourcing its entire Internet platform. You control it and we will manage [+]
24x7 Technical support

We offer qualified technical assistance and personalized attention in 24x7 time table [+]
High availability

We have the best data center infrastructure, eliminating any single point of failure [+]